Complaints Policy

How to raise a complaint

If something went wrong with a request you sent through this site, or with a contractor we referred, tell us through the estimate form and put the word "complaint" in the notes. Include your name, the date and what happened.

What happens next

We review every complaint and respond. If it concerns a contractor's work, we share it with that contractor and ask them to resolve it, and we may stop referring requests to contractors who do not.

Other options

Disputes about work or payment are between you and the contractor. You can also contact the Colorado Department of Regulatory Agencies or the Better Business Bureau.